How To Detect PCoIP Session Disconnection Problem?

by Davoud Teimouri · Published 05/09/2013 · Updated 27/06/2017

As you know, VMware View using PCoIP and RDP protocols for transfer multimedia data and other data between virtual desktop and clients. One session will be opened between virtual desktop and client that managing by connection server. Some times, this session closed cause of many problems such as network problems, virtual desktop problem and etc.

You can use some log files that stored on virtual desktop for detect problem and find solution for resolve that.

VMware release a KB1027744 about location of VMware View log files. you can find the log files and use the below table for detect PCoIP disconnection problem:

This table lists the common PCoIP Disconnection Codes:

Variable Name	Code	Description
TERA_DISCONNECT_CAUSE_NONE	0x00000000	PCoIP session terminated due to lost network.
TERA_DISCONNECT_CAUSE_HOST_BROKER_INTERNAL_SERVER_FAILURE	0x00000100	PCoIP connection not established due to failure of PCoIP server initialization. This should not occur. Please contact Teradici support.
TERA_DISCONNECT_CAUSE_HOST_BROKER_GENERIC	0x00000101	PCoIP connection not established due to failure of PCoIP server initialization. This should not occur in normal operation. Note: If the Welcome Screen is enable in the View Administrator a ConnectionTicketTimeout will trigger a disconnect after 15 min with this code.
TERA_DISCONNECT_CAUSE_HOST_BROKER_SESSION_EXPIRY_TIMEOUT	0x00000102	PCoIP session terminated due to VMware View Connection Server (broker) maximum session duration (Connection Server setting) exceeded.
TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_USER_LOGOUT	0x00000103	PCoIP session terminated due to the VDI user selecting Logoff or Restart from Windows in the VDI session.
TERA_DISCONNECT_CAUSE_HOST_BROKER_MANUAL_ADMIN_DISCONNECT	0x00000104	PCoIP session terminated due to admin manually disconnected the session from the Administrative Web Interface.
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT	0x00000105	PCoIP session terminated due to login from an alternate location.
TERA_DISCONNECT_CAUSE_HOST_BROKER_RECONNECT	0x00000105	Pre-connection warmup initialization of PCoIP Server. This is not for actual connection. If the size of the log is under 15 Kbytes, this is a pre-connection warmup startup/shutdown sequence.
TERA_DISCONNECT_CAUSE_HOST_DRIVER_MANUAL_USER_DISCONNECT	0x00000200	PCoIP session terminated due to the user right-clicking the host driver icon in the tray and then selecting Menu> Disconnect. Applicable only to clients connecting to a hard host and not VDI.
TERA_DISCONNECT_CAUSE_HOST_DRIVER_INCOMPATIBLE_ DRIVER_VERSION	0x00000201	PCoIP connection not established due to incompatible host driver version (not used for VDI).
TERA_DISCONNECT_CAUSE_DEVICE_OSD_MANUAL_USER_DISCONNECT	0x00000300	PCoIP session terminated due to the user closing the View Client window or due to the user ending the View application task inside the Windows Task Manager
TERA_DISCONNECT_CAUSE_DEVICE_GPIO_MANUAL_USER_DISCONNECT	0x00000301	PCoIP session terminated due to the user clicking the zero client’s Disconnect button. Not applicable for soft clients.
TERA_DISCONNECT_CAUSE_DEVICE_WEB_MANUAL_ADMIN_DISCONNECT	0x00000302	PCoIP session terminated due to the user clicking the Disconnect button in the client Administrative Web Interface. Not applicable for soft clients.
TERA_DISCONNECT_CAUSE_DEVICE_BROKER_DISCONNECT	0x00000303	The VMware View Connection Server (broker) requested the session to end.
TERA_DISCONNECT_CAUSE_DEVICE_PWR_SLEEP_DISCONNECT	0x00000304	PCoIP session terminated due to Power Sleep disconnect (not used for VDI).
TERA_DISCONNECT_CAUSE_DEVICE_SCARD_MANUAL_USER_ DISCONNECT	0x00000305	PCoIP session terminated due to user pulling out the smart card used for user authentication.
TERA_DISCONNECT_CAUSE_DEVICE_ONESIGN_USER_DISCONNECT	0x00000306	PCoIP session terminated due to user taking action specified by OneSign to be a disconnect command (for example, double tapping the card).
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_KEEPALIVE_ FAILURE	0x00000400	Zero client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection (keepalive ping timeout).
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_MEDIA_OPEN_TIMEOUT	0x00000401	PCoIP connection not established due to networking issues or failure to open drivers, such as video, audio, or USB.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_OPEN_TIMEOUT	0x00000402	PCoIP connection not established due to networking issues.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_PCOIP_LOST	0x00000403	PCoIP session terminated due to various reasons. For example, network lost or client/server crash.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_INCOMPATIBLE_ VIDEO_DRIVER_VERSION	0x00000404	PCoIP connection not established due to inability to use the VMware video driver on the server.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_ENCRYPTION_MISMATCH	0x00000405	PCoIP connection not established due to client and server not having a common encryption method enabled.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_NEGOTIATION_ COMPLETE	0x00000406	Zero Client and View 4.5 and earlier: PCoIP session terminated due to network issues on TCP/SSL connection. Zero client and View 4.6 (and later). This is normal operation since the TCP/SSL connection is terminated right after session negotiation.
TERA_DISCONNECT_CAUSE_DEVICE_INTERNAL_SSIG_CLOSED_AES_ DISABLED	0x00000407	PCoIP connection not established due to the View Security Server detecting that AES encryption is disabled on either the client and/or server.